RETURN AND REFUND POLICY
PLEASE NOTE: DUE TO COVID 19 WE ARE UNABLE TO ACCEPT ANY RETURNS AT THIS TIME. If your product has a manufacturer defect we will be happy to assist you in getting a refund from the manufacturer. We are very sorry for this inconvenience.
We appreciate you shopping at Mink Crafts and/or minkcrafts.com.
If you are not entirely satisfied with your purchase, we want to help in any way possible. Please understand that due to allergies and some medical issues some of our items are not returnable. This is to ensure that all of those shopping with us have the assurance that all handmade items, yarn, and fabrics are new and in new condition and have not been previously exposed to animals or smoke.
All sales are Final on handmade or special order items, fabric and yarn. Art and craft supplies can be returned in store with original receipt within 30 days for exchange or store credit as long as items are new, unused, unopened, and in resell-able condition.
Non Returnable Items In-store or Online
Handmade Items, Special Order Items, Fabric and Yarn. Due to copying and copyright laws we are unable to accept returns on patterns or books or digital items. Please be sure of your selection when purchasing books and patterns DVDs and other digital content.
Online Order Refunds
If your return is approved, we will process a refund to your original method of payment. This could take 2-3 business days on our part and more business days depending upon your card issuers policies to show up in your account. Refunds will be issued once we have received the merchandised and it has been inspected to verify that it is in new, unused, unopened, and in resell-able condition. We will notify you immediately on the status of your refund after inspecting the item(s).
You will be responsible for the cost of the return shipping cost for returning the item(s). Original Shipping cost are non refundable and will be deducted from the amount of your original purchase on your refund.
If you want to exchange an item. You will be responsible for paying any cost difference between the items you are exchanging for. Cost of shipping to us is your responsibility. Shipping on the exchanged for item will be billed according to our regular shipping policy.
If you have any questions on how to return your item to us, contact us.
117 Village Square Lane
Mountain City, TN 37683